Last updated: August 2026
At James Wenman, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.
By placing an order on jameswenman.com, you agree to the conditions described below.
1. Return Period
Customers may request a return within 30 days of receiving their order.
Requests made after the 30-day period may not be eligible for a refund or exchange.
To qualify for a return, the conditions outlined in this policy must be met.
This is in addition to your statutory 14 day right to cancel under the Consumer Contracts Regulations 2013, which is unaffected.
2. Conditions for Returns
To be eligible for a return, items must:
- be unused
- be unwashed
- be in their original packaging
- include all original tags
- include proof of purchase
Items that do not meet these conditions may be refused.
3. Return Address – Important
Returns must be sent to our international fulfilment warehouse.
The exact return address and return instructions will be provided after contacting our customer support team.
Important:
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
International return shipping costs may vary depending on the carrier used. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
4. Alternative Return Options
To help customers avoid high international return shipping costs, we may offer alternative solutions where appropriate, including:
- Partial refund without requiring a return
- Free exchange for another size or colour
- Store credit or gift voucher for a future purchase
Please contact our support team if you would like to explore one of these options.
5. How to Request a Return
To initiate a return, please contact us at:
Please include the following information:
- your order number
- the item(s) you wish to return
- your preferred solution (return, exchange, store credit, or partial refund)
- the reason for the return (optional)
Please wait for confirmation from our support team before sending any items.
Once your request is approved, you will receive:
- the return address
- step-by-step return instructions
- additional return details if applicable
Returns sent without prior authorisation may not be accepted.
6. Order Cancellations
Orders may be cancelled within 4 hours of purchase, provided the order has not yet entered processing.
Once order processing has begun, cancellation may no longer be possible.
This does not affect your statutory right to cancel within 14 days of receiving your order.
7. Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- damaged
- defective
- incorrect
Please contact our support team as soon as possible and include clear photos of the issue.
If the issue is confirmed, James Wenman will cover the return or replacement costs.
8. Non-Returnable Items
Certain products cannot be returned, including:
- perishable goods (such as food, flowers, or plants)
- personalised or custom-made products
- hygiene-sensitive items (such as underwear or cosmetics)
- hazardous materials
- gift cards
- final sale or clearance items
If you are unsure whether your item is eligible for return, please contact us before sending it back.
9. Exchanges
Customers may request an exchange for a different size or colour, depending on product availability.
Please contact our support team to arrange an exchange.
10. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- the refund will be issued to the original payment method
- processing time may take up to 10 business days
Original shipping costs and return shipping costs are non-refundable, unless the return is due to a product defect or an error on our part.
If you have not received your refund after 15 business days, please contact us.
Where you exercise your statutory right to cancel, we will refund you within 14 days.
11. Contact Information
For questions regarding returns or refunds, please contact us:
Email: info@jameswenman.com
Shop Name: James Wenman
Company Name: YA Commerce LLC
Phone: +44 7882 732963
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Contact form: https://www.jameswenman.com/pages/contact
Our customer support team typically responds within 1–2 business days.
